Yesterday, the salesman, Steve W., and I agreed in writing for me to purchase a 2009 BMW K1300S, and for me to wire the funds the next day (i.e., today). His email said that a deposit would hold the bike for three days so that I could wire the money, and that his finance person (Pam) would tell me what she needed for the deposit. Within 27 minutes of Pam's email yesterday, she received all of the requested credit card information from me. However, and even though Pam recieved my credit card information, Independent Motorsports still allowed the bike to be sold later that day on eBay to a third party and at a higher price.
Do I think this was a scam to see if the bike would bring a higher price at eBay auction? No. Rather, I suspect that Steve, Pam or someone else neglected to take down the eBay auction after they received my deposit infomration (seems like a disorganized operation). Mistakes happen and I understand that. With that said, Steve's clueless explanation to me and the after the fact "hey, too bad, the other guy was the high bidder on eBay" attitutde is what would make me never do business with them again. I don't want one at this point, but the lack of even an apology or acknowledgment of an "error" on their part was telling.
Like I said in my disclaimer, I know and appreciate several members here like them (I did my research on the company BEFORE I made an offer to buy the bike). I have all of this in writing (because everything was done via email), and can supply the emails if anyone doesn't believe me.
I am just sharing my opinion and experience with Independent Motorsports, primarily for those who may be on the fence whether to do business with them. I won't ever again.
Edited by 5thSFG, 08 August 2012 - 11:30 AM.
changed 15 minutes to 27 minutes